Is to provide a dependable, personalized service that you LOVE!
We believe that housecleaning is best approached as a personalized endeavor. Actually, your house is unique from everyone else’s and has specific requirements to make it look its best.
The care of an individual, the strength of a company.
This is why most callers choose us. We aim to have one person in charge of cleaning your house (two people if you have a large house). This person will be your regular cleaner and will show up on your regularly scheduled days, at the regularly scheduled time. If your regular cleaner cannot make it, we try to have another person who can fill in so you don’t have to miss a cleaning or you can opt to wait for your regular cleaner.
You get your own personalized cleaner!
Before your first cleaning, we ask you about your cleaning preferences — items and rooms to be cleaned, products to be used, methods of cleaning you may prefer. Then, as your regular cleaner becomes familiar with your home, she will learn more of your preferences e.g., do you want the toothpaste put away or left out, do you appreciate a note being left, do you want the dog kenneled up if you forgot, etc.
Our goal is for you to be not just satisfied, but thrilled; not just comfortable, but spoiled.
We started in St. Charles and West St. Louis counties in 1999, and are familiar with the styles of homes here. Many of these homes are newer with delicate surfaces. Cleaning these surfaces requires a much gentler touch than do the surfaces in older homes! Therefore, we never use abrasive cleaning products on your delicate surfaces. We are prepared to deal with hard water issues, new carpet issues, real marble issues, and little red ladybug issues. We know your home!
We know your home!
All of our employees have passed background checks and are bonded and insured (worker's compensation insurance and liability insurance). We are also a member of the Better Business Bureau.
Fully insured and Bonded. Your security is our concern.
We are in frequent contact with our customers by phone, checking to make sure they are pleased with everything — the quality, the cleaner, the scheduling, and any deep cleaning issues that need to be addressed.
We encourage customers to call with feedback as well. Sometimes, your regular cleaner tries very hard to clean the way you want, but in fact, you want something different. Your cleaner won’t know unless you tell us or her, so please do let one of us know!
We welcome your feedback.
As part of our Quality Assurance Program, we provide inspections with one of our Inspectors, both as needed and randomly. Additionally, we are happy to switch you to a new regular cleaner if needed or requested, in the case that the cleaner assigned to you isn't fully meeting your needs.
Our Quality Assurance Program.
Our guarantee is simple: we guarantee that you will be happy. If you are not happy with the cleaning, we will reclean for you, even if you call outside of the 24-hour window that most other cleaning companies require. If a reclean doesn't work in your schedule, we will offer you a credit to your account. We know you’re too busy to call for no good reason! We believe that great customer service is our most important task and privilege.
You’ll love our guarantee.
As far as rescheduling goes, we try to be flexible. We do ask that you try to give us at least 24 hours notice if you must move or cancel your scheduled cleaning, so we have time to rearrange our schedule. We will do our best to move you to a day that works better for you, at no extra charge.
